Rapid response when you need it
Our emergency support team is available to respond to heating and electrical emergencies. Safety-first response from certified engineers.
If you smell gas or suspect a gas leak
Leave the property immediately. Do not use electrical switches, phones, or naked flames. Call the National Gas Emergency Line on 0800 111 999 from outside the property.
Emergency Types
What we respond to
Gas Emergency
Gas leaks, boiler failures, carbon monoxide concerns
If you smell gas, leave the property immediately and call the Gas Emergency Line on 0800 111 999
Heat Pump Failure
No heating or hot water from your heat pump system
Call our emergency line for rapid response support
Electrical Emergency
Power failures, electrical faults, safety concerns
Turn off the main breaker if safe to do so, then call us
Our Response
Safety-first emergency response
When you call our emergency line, you'll speak directly to our team who will assess your situation and dispatch the appropriate response. All our emergency engineers are Gas Safe registered and NICEIC certified.
- 24/7 emergency telephone support
- Rapid response teams across Scotland
- Gas Safe and NICEIC registered engineers
- Priority service for vulnerable customers
- Full parts and labour coverage
- Temporary heating provision where needed
Response Times
We aim to respond to emergency calls within 4 hours during working hours, and within 24 hours for out-of-hours calls. Critical safety issues are prioritised.
Certified Engineers
All emergency response engineers are fully certified for gas, electrical, and renewable energy systems. Safety is never compromised.
Temporary Heating
Where repairs cannot be completed immediately, we can provide temporary heating solutions to keep you safe and comfortable.
Need emergency support?
Our emergency line is available 24/7. If you're experiencing a heating or electrical emergency, call us now.
01786 654998For gas emergencies, always call the National Gas Emergency Line first: 0800 111 999